NPS ×2in 3 months, with 1.5 times fewer complaints
Happy customer
Premium retail chain
Customers were leaving with complaints, and staff resisted the service standards
Natalia Fadina
Strategy sessions · Training · Business games
- 25 yearsof experience
- 300+programs
- 13,500+hours of practice
LET'S TALK
I'll propose a solution for your challenge
CLIENTS INCLUDE
CASE STUDIES
Examples of results
What changed in companies after we worked together.
WHAT IT LOOKS LIKE
Real photos from strategy sessions and training programs
Reference letters from companies
Click a letter to read it in full.
Why clients choose me
beforeafter
Results
Companies bring me in when they need results, not just a training session delivered. Before we start, we agree on what will change, and we measure the metrics before and after.
Engagement management
I manage the group's energy and get people involved from the very first minutes. Even the skeptics and the tired.
Creative solutions
I find creative solutions where the usual tools don't work.
promiseddelivered
Realism
Before a project starts, I tell you honestly what results are achievable. I only take on challenges I can solve.
About
Natalia Fadina
Business trainer and facilitator of strategy and team sessions.
- 25 years of experience working with leaders and teams
- 13,500+ hours of practice, 300+ programs
- 12+ years of management experience
- Skilled in large-group facilitation methods for up to 150 people
- Training in three languages: Russian, English and French
- Ongoing involvement in real business projects on team development and organizational change
- Proprietary methods for communication, team development and emotional intelligence
FAQ
How do I choose the format and program?
We start with a conversation about your challenge. Then comes a diagnostic phase: interviews with the manager and participants. After that, I propose a program tailored to your situation and finalize it with you.
What is the balance of theory and practice?
20% theory and 80% practice. Information can be found in books; the value of a session or training program is in practicing skills on your real situations.
How can I be sure of the quality before we start?
Look through the case studies and companies' reference letters on this page. And let's start with a conversation about your challenge: it will already show whether we're a good fit.
What challenges do your sessions and training programs address?
The most common ones: boosting sales, improving how a team and departments work together, aligning on strategy and goals, implementing service standards, and relieving tension and stress. Often there are several challenges at once, and the program is built to cover them all.
Do you take the industry into account?
Always, and not just the industry, but the corporate culture too. I have the most experience in pharma, retail, FMCG, insurance, telecom, construction, and the chemical and metals industries.
How do you measure effectiveness?
We measure KPIs before and after: conversion, number of complaints, deadlines. We add participant surveys and goal markers. For example, after a strategy session, the team takes on tasks and ownership of them on its own.
How many people can take part?
For skills training, 6–15 people, so everyone gets to practice. For motivational and team formats, up to 50. For conferences and cycle meetings, 150–300, using large-group facilitation methods.
Should the manager take part along with the team?
I'm always in favor. It builds trust, everyone gains a shared understanding of the topic, and no one can say later, "That's what the trainer told us." But for the duration of the session, the manager will have to be just a colleague.
How much does it cost?
The cost depends on the challenge, the number of participants and the number of days. It includes a meeting to clarify goals, interviews and surveys, program design, materials, delivery, a report and recommendations. I'll give you a price after our first conversation.
How do we make the results stick?
After the project, I offer a choice of follow-up support: call reviews with written feedback, field coaching, checklists, internal metrics, and follow-up meetings with the team.
Do you work outside Moscow and online?
Yes. I run sessions in Moscow, other regions of Russia, abroad and online. For on-site projects away from Moscow, it's best to arrange about four weeks in advance.
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I'll propose a solution for your challenge